FAQ's


how often do you post in the online shop?

We try to replenish our online shop every two-four weeks. Please follow us on social media to keep up to date when we add more one of a kind items to the shop! 

i'd love to carry honeybea products in my shop. do you wholesale?

We are so happy you love Honeybea! We do wholesale. Please email bea@honeybea.ca with the subject wholesale and tell us about our lovely shop!

how much is shipping?

Shipping within Canada ranges from $10-29 depending on how many items you pick, the weight, and size, as well as where you are located in Canada. Rates for shipping internationally are calculated online by our courier and will depend where you are located.

i'm excited to receive my order! how long will it take for my item to arrive?

If you live in Canada, your item can take up to 7 business days to arrive. If you live outside of Canada, it may take up to 3 weeks depending on where you are located. If you have specific questions about shipping, please send us an email at bea@honeybea.ca with the subject line shipping.

can i have my order shipped to another address?

Yes. Simply select "shipping address different than billing address" in the first step of the purchase process and follow instructions. 

i've received my confirmation number, but still have not received tracking for it.

Items can take between 1-7 business days to be processed and shipped. Once your item has been shipped you will be sent an email with more information. 

do you accept returns?

We ask that you please read all measurements and descriptions provided for each posting before purchasing. We do not accept returns, unless it is a damaged item. If anything is sent to you damaged, please email bea@honeybea.ca.Plea se refer to our "returns" page for further information.

do you ever have sales or discounts?

We do! Follow us on Instagram and Facebook to stay updated on sales and new items.

do i have to pay taxes on my purchase?

Yes. Sales tax does apply to purchases made within Canada.

We try to replenish our online shop every two-four weeks. Please follow us on social media to keep up to date when we add more one of a kind items to the shop! 

i saw something i loved but it sold out so quickly. what happened?

Since each piece is one of a kind, there is only one! We are sorry you weren't able to get the one you had your heart set on, but we try to replenish our shop regularly, and hope you will find something that catches your eye again!

i loved the colour online, but when it arrived, it was not what i thought.

We try our best to make sure each colour is accurate, however, every computer monitor varies, and we cannot guarantee the 100% accuracy of the colours of our products shown on our website.

how do i know my size?

Please read carefully our sizes and measurements we give you on each listing. All of our sales are final and we do not accept returns or exchanges.

how do i wash and care for my item?

As you know by now, each piece is one of a kind, therefore they are made up of many different fabrics. We advise you to dry clean all items, or hand wash and lay flat to dry. Do not put in dryer.

i have a question that wasn't answered here.

Please email bea@honeybea.ca with your question and we will get back to you as soon as we can!

 

With Love, Honeybea